⏰ Cheque imaging

I agree. It’s a barrier and it stops people using Monzo. My other half has a Monzo account which she uses when she travels. I’ve been trying to persuade her to move from Halifax, but she won’t. The reason is that with Halifax when she gets a cheque she can pay it in on the app but with Monzo she has to post it.

I won’t post my cheques to Monzo - so she questions why should she.

3 Likes

Is that a bad thing for a young customer number hungry bank?

That was done specifically by the growth team and would not have delayed cheque imaging

I was using it as an example of something being developed that has no tangible benefit. I can’t see it making Monzo money and doesn’t really help the customer.

Cheque imaging does, whether or not you sit on the side of the fence that cheques are archaic. It’s an improvement on the current cheque paying-in process.

2 Likes

Faster to and much better. Barclays only allow up-to £50 though.

1 Like

Interesting. I was going to open up a second bank account for work expenses which includes cheque imaging, but the cheques I receive are £82.

Oh my apologies it’s £500 :wink: missed a 0.

1 Like

If getting paid a day or two early encourages people to get their salary paid into their Monzo account, then it would make Monzo money - Monzo have said they make something like +£30 on average from salaried accounts compared to around +£4 average from all accounts.

3 Likes

But people like my OH won’t switch when something most people consider as a basic feature of a bank account isn’t available. The legacy banks are all starting to offer cheque imaging in app, but this new challenger bank has no plans too. Something is wrong with that last sentence.

3 Likes

This should be easily achieved. Major UK banks been doing it for a while.

1 Like

All those major UK banks were already clearing banks though

If all that lay between Monzo and cheque imaging was adding a bit of OCR then I imagine they would have done it already, but it was not and is not

11 Likes

Not without some issues, it seems.

Not exactly the same, this is Natwest’s back-end cheque imaging system rather than the front-end (which they don’t have), which everyone is going to have to have eventually anyway.

I would love this, i don’t personally receive cheques very often, but when i have (probably 2-3 a year, each under £300) i pay them in using my Barclays App, i find it more convenient than posting/visiting a branch, mainly because they credit my account with the value of the cheque instantly and it clears quicker. Then i just transfer it over to Monzo. Pretty sure when Monzo release the feature (which i thought i read was August 2019?) it will be just as simple and efficient, if not better.

This is a huge pain point for me as well! I recently had to spend good 15 min waiting in line to deposit physical cheque at my bank. Also if Monzo add the ability to quickly process no GBP cheque deposits, would be a holly grail solution for a lot of Monzo fans!

1 Like

Cheque imaging would benefit all those who do still receive cheques. It shouldn’t not be introduced due to costing and the fact it wouldn’t be widely used. The stats are flawed, only a very small portion of Monzo customers send Monzo a cheque to clear because you have to post it which can take 2-5 working days using freepost, you then have to wait for a human to allocate the cheque to your account which may take 1-2 days to do on receipt of cheque. Why wouldn’t you keep a legacy account open just for cheques with all the messing around you have to do. If you introduce cheque imaging people wouldn’t think twice about uploading it to Monzo.

CEO Tom Blomfield told financial times in a interview in October 2018

“The banks are so obsessed with their financial products and optimising them that they forget the human. [They] end up optimising each financial product rather than thinking holistically about what makes a human’s life better. What are [customers] anxious or worried about?” His company starts with trying to solve these problems, he says.”

Mr Blomfield and investors if you are trying to create a bank for the future and that aims to give customers what they want then you should be looking at all aspects and it shouldn’t matter if only 1 out of the millions of customers would benefit. Especially as Monzo are not a high street bank you should look at introducing the cheque imaging. It would benefit all who may need to cash in a cheque. Introducing systems like this would in essence potentially give customers the excuse not to use legacy banks anymore. It’s okay having a vote on the forum but how many customers do not use the Monzo Community? How many use Monzo Community but aren’t active regular? How many non community members would think cheque imaging would benefit them? Majority of the users on this forum are investors and staff, therefore they only see profit. So when a idea comes up that may potentially cost more than they get back then straight away it’s an idea that can do one.

Don’t forget your aim Monzo. Customers come before making your bank more profitable. I get you need to make profit to be able to trade. But you are making profit. I use my Monzo account as my only account, so to hear investors and staff tell me that cause I’m in the minority it means you aren’t bothered if the feature benefits me or not does disturb me slightly. My rant over, it’s how I see the current situation. My own personal thoughts. So please don’t fight me over it, I’m entitled to my opinion as you are.

4 Likes

How much would you expect the business to pay to develop each of these feature that would benefit only one person?

The accounts are a matter of public record so anyone can see that’s not true.

I guess it’s possible but I’m not personally sure that that’s true. Certainly not a lot of staff. Even if it were true, there’s a massive assumption about the motivations of lots of people you don’t know and haven’t met!

Everyone’s entitled to an opinion, I agree, but when it’s based on flawed data and plain made up facts you’ve got to expect at least one person is going to challenge it!

5 Likes

The CEO shouldn’t be coming out and declaring that he doesn’t want to think about profitability on products or services, and he rather put customers first and make their lifes easier if he doesn’t want the 1 out of a million being happy. Cheque imagery would benefit a lot of people.

As I’m aware Monzo did a lot of work towards introducing cheque imagery so they’ve wasted money/time by not finishing the product.

I can make my company look like it’s made a loss or made a profit. I’m sure Monzo have good accountants.

Can you point me in the right direction to show that the data they’ve collated were fair and impartial?

1 Like

If cheque imaging is important to you then just say so :see_no_evil: That’s totally fine!

I guess the point is… You lose all credibility when you start throwing around wildly unfounded statements without anything to support it. You’ll just get pulled apart on those and your initial point will get lost :man_facepalming:

5 Likes

The CEO of a company can say whatever they like!

A company can offer whatever services they like!

A company can discontinue whatever projects they like!

That’s the way business works.

But only we, as customers, have the ultimate power to grow or shrink a business in that we can take our custom elsewhere if we don’t like the way any of the above are done.

6 Likes

It’s not a unfounded statement, it’s easy enough find. I’m not looking at getting into this big argument. It’s my feelings. Cause an idea doesn’t work for the majority it gets shot down. It shouldn’t be that way.