Sure, the long wind of it is, a few years ago Monzo would help the customer succeeded, the flexibility and down to earth nature was the what was new about Monzo. The essence of being treated like a person as opposed to meaningless interactions with the other banks.
You can indeed normally drop off cheques to that address, however I’ve since been told this is “not operational at this time”, and their support page is not updated to reflect this. I suspect Monzo themselves are operating as a skeleton staff and perhaps the office is unmanned, which doesn’t help.
The issue, not specific to my friend, is the response from support which is essentially “post the cheque to us, eventually we’ll deal with it, here’s a Citizens Advice article on homelessness”.
I’ll loan my friend the value of the cheque, but I feel that Monzo really had the power to pull the finger out and just accept a hand delivered cheque given that my low income friend has been hit hard by these trying times. Especially since they tweet so much “how can Monzo support you during corona times”. I got involved because I want to help my friend be independent, get support, and give him hope in a situation that is quite critical.
Thanks for the recommendation with Starling (they arrived much later than Monzo but have more features…, go figure)