Feeling lost on what to do here. I mistakenly tried making a transfer over 10k out of my account but I forgot there was a payment limit so it was declined. I tried requesting a payment limit increase via the video selfie and this then got delined and my account/card frozen. Been on chat and phone support multiple times over yesterday and today, and only this morning got another request from the ‘specialist’ to submit another video verification. They suggested some kind of device lock despite me never having changed my main phone. One support member on the call said to sign in and verify on a different device which I did using an ipad, and seems to have locked me out on that one also. Since then all day its been stuck on “we’re reviewing your identity check in a few minutes”. Any support chat just says theyre looking into it and its been escalated but I have no idea when I can access my account. Lesson learned to not have a large savings amounts in Monzo that I need easy access to. Anyone had similar experience on how long this takes?
Hey @SurajMak 
Sorry to hear you’re still waiting on this - I’ve just sent you a DM to try and see if we can get someone to reach out if you’re still struggling.
Hi Tom. Ive responded to your DM let me know if you need anything else.