Chat delays for fraud issue is unacceptable

[Kissington]

There is another thread on this, which is even more worrying.

Customer service chat delays

Apologies if this has been discussed elsewhere, but what on earth is going on with in-app chat? This week I’ve had a near 24 hour delay in a response, which made no sense and my reply to that has been chilling out in the chat screen since 3pm (UK time). Is this a universal situation or have Monzo decided they don’t want to talk to me?