Hi everyone, I recently 2 days ago bought an item at Nike and everything was fine they charged me the correct payment then I’ve just woke up this morning noticing that they took the payment out of my account again leaving it in overdraft? Anyone know how I go about getting this money back I have bee…

Worth checking if one of the duplicates is still pending. If it is, this usually reverses automatically within 7 days. I’d wait for that time frame to pass before contacting a COps.

Had similar issue. Contacted Monzo support. Confirmed same old, customer non friendly, rules apply (dictated by American corporation MasterCard) Contact merchant directly: (You need to wait till transaction left your account and it’s Not in “Pending” status It might revert itself back) a) expla…

I’m going to guess, sadly, they do this to mitigate high amounts of fraud.

Because as you say, it might go back to Nike

[image] Romanovsky: I do not know the reason why Monzo withhold money for 45 days. As you say, Nike May dispute it and the money may go back to them. It’s to avoid the money unexpectedly leaving your account again within that timeframe.

Exactly the same thing happened to my son on the day of Nike shipping the trainers to him, taking him overdrawn without an overdraft. Made sure first thing he did was get his account out of overdraft then got him to contact Monzo with screenshots of purchase to resolve this. Spent £1639 with Apple…

Nike are processing the transactions incorrectly and creating a mismatched presentment. They’re authorising the full amount of the order, then when they ship individual items they’re issuing a second charge (but using a different auth code) without reversing the initial auth. If you get in touch w…

[image] Dan5: If you get in touch with chat then we can reverse the initial charge in most cases. Exactly what my son had to do, but I was more concerned with him going overdrawn when he doesn’t have an agreement with yourselves, so that was the first thing to sort… and then Monzo sorted out …

As long as the transaction is showing as pending you won’t be charged overdraft fees.

Charged twice for clothing

UK Help

Rjevski (Andre Borie ✨) 11 May 2020 07:16 9

Look at my post here about the same issue: Double charged for transactions

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Charged twice for clothing

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