Has anyone had to do a chargeback with a payment made using Mondo?
I contacted Mondo support, asking what I needed to do one, my ‘request’ got transferred to the ‘chargeback team’ and it’s now been 3+ weeks and I haven’t heard anything back. This was a £800 transaction, so I am out of pocket for quite a bit now.
This has happened before with a few other requests, where I get an initially get a reply, and then I have to ask for an update a week later because it seems to be ‘lost’ somewhere in the pipe.
