Chargeback with Mondo?


#1

Hi,

I contacted Mondo through the Android app support about chargeback and sent in the form for a chargeback, but I have not received word back and it has been a week now? Anyone able to help with this? I also sent another message asking for the status of the chargeback 3 days ago but no reply as of yet!

Thanks


( related to Monzo CEO, Investor in Monzo ) #2

email - help@getmondo.co.uk - even though its now monzo I assume that is still the email address


#4

Thanks for the replies guys, I’ve emailed them and will also wait and see what they say in app :slight_smile:


#5

I’ve emailed and sent messages again via the app and was told via email that it would be dealt with yesterday (Tuesday), but I have not heard anything since. What is going on and why is this taking so long?


#6

Its now getting close to the 120 day limit so I am getting quite worried. Can someone please update me on the status of this? It has been about 2 weeks since I first asked for it!


(Saveen) #7

Hey @ZiadAld Let me check with a member of the team right now…


(James Allison) #8

Hey Ziad!

Really sorry we’ve taken a while to deal with this! You should hear back from us tomorrow with a status on your chargeback :blush:

Kind regards,
James


#9

Thank you James and Saveen, I appreciate the replies, just worried since I didn’t hear anything back for a while! Glad to hear its being sorted out now :slight_smile:


(Saveen) #10

Glad to help :blush:


(Tom ) #11

I put in a chargeback in May. Still no resolution. I think Monzo have their hands tied to Wirecard and Mastercard response times at the moment.