Hi,
I contacted Mondo through the Android app support about chargeback and sent in the form for a chargeback, but I have not received word back and it has been a week now? Anyone able to help with this? I also sent another message asking for the status of the chargeback 3 days ago but no reply as of yet!
Thanks
email - help@getmondo.co.uk - even though its now monzo I assume that is still the email address
Thanks for the replies guys, I’ve emailed them and will also wait and see what they say in app 
I’ve emailed and sent messages again via the app and was told via email that it would be dealt with yesterday (Tuesday), but I have not heard anything since. What is going on and why is this taking so long?
Its now getting close to the 120 day limit so I am getting quite worried. Can someone please update me on the status of this? It has been about 2 weeks since I first asked for it!
Hey @ZiadAld Let me check with a member of the team right now…
Hey Ziad!
Really sorry we’ve taken a while to deal with this! You should hear back from us tomorrow with a status on your chargeback 
Kind regards,
James
Thank you James and Saveen, I appreciate the replies, just worried since I didn’t hear anything back for a while! Glad to hear its being sorted out now
Glad to help
I put in a chargeback in May. Still no resolution. I think Monzo have their hands tied to Wirecard and Mastercard response times at the moment.