Hi. So, I made a terrible mistake in depositing money to what I believed to be a genuine gambling company. I deposited over 3K to a company last week in a few hours, the transactions were paid to a complete different company who didn’t use the gambling merchant ID and are based in Ukraine. After …

This is not within Monzo’s remit. You spent money to gamble, they allowed you to gamble, ergo the service has been provided. The fact you are unable to withdraw your winnings is not relevant to Monzo or to the original transactions.

They provided the service, like I said getting the funds back is a separate issue. Unfortunately you paid for a service (gambling), you was able to gamble therefore service provided as said.

[image] Revels: Did you win big Some shady casinos are known to refuse if you win big. Unless op lost everything and wants his money back

Nowhere to turn to. They are not licensed and ignoring all comms. Over 5K is sat there and I can’t withdraw or speak with anyone:(

[image] Dadof3: They are not licensed I’m pretty sure all up casinos must be licensed so unsure where you’ll stand

Nope. I believed they should be licensed too but they are not. Over 5k sat there unable to withdraw and all communication just ignored:( [20210320_001601]

Did you accept a bonus? That could be why you can’t withdraw What made you do 3k straight up instead of like a small amount to test the casino? I’m just curious

Since they appear to be dodgy af it might be worth getting a new card so they don’t raid your bank account

It’s saying you haven’t confirmed your email or number on the picture imo

It was several deposits. Stupid really and will never forgive myself. Got carried away Have new card too now. I think I will have to go action fraud route

Chargeback refused

UK Help

Dadof3 26 March 2021 14:52 26

When get through to live chat they just ignore. Same with emails

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Chargeback refused

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