I deposited some money into a casino and they closed my account minutes later and are refusing to give me my money back that’s in the balance.
Any ideas what to do?
Initiate a chargeback if it’s on a debit card.
Have they given a reason?
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A regulated casino?
If yes, I guess look on the gambling commission website for advice
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It’s possible, maybe, that the transaction is pending, and that they haven’t actually taken the money?
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Could this be due to the gambling block and your self exclusion?
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Could be, I created one with a new casino that’s just came out as I kept seeing advertisements and I’ve had a majorly depressing week but I deposited the money and played some games and during a hand it logged me out and said my account has been terminated and the support keeps telling me to press withdraw but I explained it’s impossible since it’s closed and I got told that basically the funds will have to stay in the account that has been terminated and the hand it logged me out on will not be refunded
Is the transaction pending or completed?
Not all gambling businesses accept this, but you could try Resolver
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I wonder if the transaction has failed due to your gambling block and they don’t actually have the money?
As an FYI, Monzo consider match betting a business and therefore it’s not allowed with personal accounts
(or at least they did and I’ve not seen anything to say different recently)
House always wins
I think it’s the same thing as other areas - if you’re just doing it for yourself then it’s okay, if you’re doing it on behalf of others then it’s not 
5 Likes
I think the issue is fixed. I kinda kept persistent and as soon as the advisor said I can’t I ended the live chat / email and did it again - In the end they gave it back (apparently going to take 5 days) but they said I’ll lose a fiver due to management fees?
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If their terms and conditions say it then it’s probably fine.
But good to hear that it’s mostly sorted.
Hope you are doing better.
Closing upon OP request 