Chargeback refused

Help
22

It was several deposits. Stupid really and will never forgive myself. Got carried away
Have new card too now.

I think I will have to go action fraud route

2 Likes
23

It’s not allowing me to do it and they don’t return any comms

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1 Like
24

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25

It appears the reason they don’t have a license is because they’re Bitcoin based. And the gambling commission refuses to work with a Bitcoin casino.

Hence why they’re probably dodgy

26

When get through to live chat they just ignore. Same with emails

27

An expensive hard lesson.
Was just hoping a chargeback could be done due to the site being dodgy

28

Basically you’ve no recourse whatsoever. I’m sorry but any money you’ve put in is gone. You’ll have to chalk this up as a life experience.

There is no official body for taking complaints, and for this reason, it’s vital that players choosing to play at a casino licensed by Curacao Interactive Licensing N.V. (CIL) #5536/JAZ should only play at a site they trust, and that has a dispute resolution service.

It’s actually almost impossible to even find contact details for Curacao Interactive Licensing N.V. (CIL) #5536/JAZ, so if you do have any problems with a casino, you’re really going to struggle to take your complaint anywhere.

29

Report to action fraud then only play on bigname casinos that are regulated and instant withdrawals.

30

Just did some research on casino grounds and it is one of the worst rated ones imo

To withdraw you have to do a live chat which is longwinded
Have over €100 (which you do)
Wager x3 any deposit (even without a bonus)
Wait 36 Hours for it to be confirmed, and that’s if they want to accept it
If you’re from the U.K. they’re unable to offer you a service
Maxium 500 Euro withdrawal per card per 20 days

Additionally AskGamblers has a complaint page partnered with resolver however they’ve rejected every complaint to a bank and offered to withdraw it to them in Bitcoin only which they all agreed to take.

31

None of these comments are what I wanted to hear but really appreciate your advice and time taken to reply

1 Like
32

https://www.askgamblers.com/online-casinos/fortune-clock-casino-review/

I would make a complaint here if I was you, if that doesn’t work theirs a few other sites.

1 Like