Freeze your card, and order a replacement card!
Still waiting for money back bring month now
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They saying there have 30days to dispute the other bank then get my money back
Not help full if happen to u see how u feel
Itās the correct advice though. Nobody on here can help with this Iām afraid, as weāre all just customers like you.
Keep chasing them in app and Iām sure it will be resolved soon 
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This bank is always painfully slow when something goes wrong. Hopefully the changes theyāre making to the times on stuff like this well help them get their act together.
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To add itās real sad what happened to this guy, wont go into it here but if you do some digging you can find out. RIP aussie50
Hello, please could you let me know if you got it back and if so how long did it take. Same situation with me and would be great to know if its likely to be refunded or not , cheers.
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Stop spamming the post
When the machine reconciles if itās in credit then itāll report back and the money will arrive back.
You can let monzo know but they canāt do anything until the machine is either checked over by whoever owns it or until it provides an update on its own. Monzo will contact them to start the process if required.
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Thatās funny as you had 3 posts in a row all about the same thing. Now you only have 1.
So yes it was, but itās out of context now as 2 posts have vanished from view
Read the post I replied to the actual answers are on the link. Read the rest of the thread the answers are on that
Thereās so many factors involved. As youāve seen in this thread everyone has different time frames, so nobody is going to be able to give you the answer.
All you can do is wait for the ATM provider to follow their processes.
Also, this is really no different to asking on Facebook. None of us work for Monzo and youāre not in the app.
My, limited, experience in this area is that if the customer is not ātrying it onā then the money gets refunded by the ATM operator. The majority of ATM machines are so sophisticated and have so much technology to mitigate against people fraudulent claiming non-dispense that if a customer has a genuine problem then theyāll get the money back.
Sadly, and Iām not accusing anybody whose posted on this thread, but we see a lot of people claiming fraudulently that the ATM hasnāt dispensed their money. Sadly that means we donāt refund upfront, and await the ATM provider to either reverse the authorisation or for the transaction to present. If the transaction presents then weāll raise a chargeback. Sometimes the ATM provider realises during the chargeback process that there was an error and refunds, equally as often they have compelling evidence that the ATM withdrawal was successful (& sadly sometimes this because somebody walked away from the cash machine forgetting to take the money and somebody else swiped it before the machine could suck it back in!).
Growing up my Dad always taught me to get a receipt from a cash machine - but really that doesnāt mean a lot!
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I suppose the getting a receipt stops someone else pocketing the money at least 
Iāve not used one in a while but the receipt always came after the money part. So if it goes back in you know thatās where the cash went and the next person behind you isnāt pocketing it.
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Thatās true enough! I canāt remember the last time I withdrew money at an ATM though 
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I once asked for Ā£20 at an Abbey ATM, and Ā£200 came out, all folded up and with a slice through the notes. The guy in the branch almost fell off his chair when I walked in to give Ā£180 of it back
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Say you werenāt honest and you didnāt give the money back, what would happen next?
Could the bank debit the Ā£180 from your account if they saw you with the extra cash on CCTV? Would they even be able to verify that is was Ā£180 you took?
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Well, itās theft, soā¦ potentially prosecution for a criminal offence?
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Itās one of those that itās illegal and you should give it back, but the bank never prosecutes unless youāre going above and beyond to benefit.
Normally itās just because theyāve put the wrong notes in it and the bank say they wonāt do anything.
If you take out Ā£20 and instead of 2x Ā£10 it gives 2x Ā£20 they couldnt prove you knew if you just grabbed it and put it in your pocket.
If you lined up another 10 times and used all your cards to try and empty it, itās harder to act innocent!
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