Clearly something’s broken. It’s the holiday period now so the team looking after this might not be around. I would contact support, but personally I’d wait for it to be a working day again before doing so as this will probably need to be escalated.
I had the same issue with eBay too. No CASHBACK given. Reported it and still awaiting an outcome. I don’t think Monzo have ironed out all the kinks yet on this CASHBACK feature. Not ideal having to track our own CASHBACK credits when it should be automatic. Can’t wait for Chase to start accepting people who closed their accounts for us to reapply coz I think i would prefer Chase (well until they change their cashback offer)
This has gone well. The one other user comment was someone who had a different issue too.
I do get your pain though - that other thread is filled with people going ‘I spend £70 a week at Aldi, why don’t I have a cashback offer for Aldi?’ every time the offers refresh, but ultimately bar the actual support via chat, it’s the best place for something like this to go.
The cashback team monitor that topic for feedback.
If you create another topic here, you’re assuming they trawl through the entire help section looking at all sorts of things that’s potentially nothing to do with them. Which I think is unlikely, and is why moderators generally merge everything into the one topic.
Little update, still waiting on support, followed up with them on Friday, told they’re still investigating. In other news my TopCashback paid out which was a different order, around the same time. So the fact TopC beat Monzo…says a lot