Card Stopped Working - Contactless or Chip and PIN


(Craig Boldy) #1

Hi all,

Been using my card for about 2 weeks now with no issues until yesterday. Firstly i tried to pay for a cab and contactless wasn’t detected and on chip and PIN it didn’t recognise the card. Then this morning i went to a local One Stop shop where i’ve used the card before and again it didn’t work. Contactless the machine didn’t even recognise the card and when i inserted the card for chip and PIN it just kept saying “please reinsert card”.

Any advice would be really appreciated.

Thanks


#2

My advice would be contact Monzo Customer Operations thru in app chat, they can help you better than users on the community


(Marcel Ruhf) #3

Looks like your card is damaged.
Contact COps via the app and they’ll get a replacement sent out to you.


(Craig Boldy) #4

Thanks all will do! Seems strange that a card is damaged after just 2 weeks. Kept in my wallet with all my other cards and is in pristine condition…


(Marcel Ruhf) #5

Yeah - sometimes, hardware malfunctions (the EMV chip for contactless, and the chip used during Chip&PIN payments). Can’t be avoided unfortunately.