They are just little gimmicks that any high street bank and and most certainly will replicate with far more stability in the future. What they also have that mondo do not is infrastructure that works and has redundant systems as back ups. The only thing they potentially do not have is the ability to communicate differently. But alas they have proven today that they communicate and resolve issues no better or worse than any other bank.
Trust me. Mondo has the opportunity to create a modern infrastructure. They are doing. Most banks run on legacy systems that just wouldnât be able to have the facilities like this
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Seems to me like his mind has been made up, a lost cause. Iâm done on this topic now. I tried.
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It was made up when the replacement card arrived today and failed to work at 2pm. I believe in second chances but not a third fourth . . . . . .have to draw the line somewhere. And why exhaust yourself, mondo donât seem that bothered and havenât tried nearly as hard as their customers to resolve the issue. Perhaps you should apply for a job with them and head up their âcommunicationsâ department. Good luck and sleep well 
Iâm sure these guys will help you out âŚ
That would be under a penny⌠Iâm sure if you changed your approach you may get some goodwill. Just saying.
Would be interesting to see screengrabs of your interactions with the Mondo team. You know - for transparency.
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I think thereâs something youâre failing to grasp too though. The majority of people are having a good experience with Mondo. Youâre in the unfortunate minority whoâve had a bad experience. Itâs a shame that you have. I hope you persevere and continue trying Mondo. To send you 3 cards will cost Mondo more than theyâll make from any interest or transaction fees on your first ÂŁ100. You still have your ÂŁ100 to spend however you wish. You can go straight to an ATM and withdraw it if you desire.
I hope you stick around. Mondo is worth even the hassle youâve had.
Well, I reported my issue yesterday around 3PM and it is now 10:28am and my new card is here! Fingers crossed! 
They explained that they had a faulty batch within 10 minutes of my msg to their chat forum, Iâm more than happy with the service!
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Hey Gareth,
Sorry that youâve had these problemsâI totally appreciate how annoying it can be! As far as I understand from your messages above, youâre now waiting on your third card because the first two were faulty. Sorry! Thatâs not good for you or us. I hope when the third arrives youâre willing to give it a try and see whether Mondo might be for you, despite your experience.
If youâre still having issues, feel free to drop me an email to tristan@getmondo.co.uk, ideally with as much information as possible and clearly explained 
Iâm sure we can get to the bottom of it!
Sorry again. Have a great Friday
And does the new card work?
No idea, Iâll update you in about an hour when I go out! 
. Iâm eager for a test run since last one had same issue.
Yep works perfectly! 
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Hi Emma,
Thanks for youâre delayed reply and explanation.
I have ordered a replacement card which I shall test on Sunday as I am currently away from home. It seems this will be the quickest way to get my money should the card actually work. Once I have my money I will close the account.
My reasons for doing so are not the inoperable cards, but the competed lack of timely effective communication and someone to take ownership for the issue. By any bodies standards new or old, the manner in which mondo has handled this matter and communicated with customers has fallen well short of acceptable. Your sole aim is to be different to the mainstream banks but you have demonstrated the complete opposite. For such a small âbankâ you should have no difficulty in communicating very quickly and efficiently with your customers. This is a fundamental principle that all so called new exciting and different companies claim to do well, but you have not.
Furthermore, it will not take long for the mainstream banks to offer the kind of services you are offering. Once they do that you will have no advantage over them and with their robust tried and tested systems already in place they will leave mondo standing still.
The only way you can compete is to be way ahead of the game by being seamless in absolutely everything you do and offer. Beta or not you have to up youâre game, improve communications, ensure ownership and accountability and take note of well placed feedback from customers such as myself.
You had not one but two and now a third chance to impress me and retain my business but you and your colleagues have failed to do so and lost my business. You simply can not afford to do that. Youâre target market is people like me. Young professional savvy not afraid to change and try new things. But I am also not one for poor service and excuses and will vote with my feet and wallet as I intend to do.
All your loyal easy going forgiving âforumâ writing customers may have a little more patients than me, but for how long.
The banking sector in the UK as you are well aware is sewn up pretty tight and Britons unlike other cultures are both very lazy and loyal at the same time. You are going to have a very challenging time persuading them to give mondo a chance unless you can so something spectacular and back it up with the best customer service on the planet. Many have tried and almost all have failed. I know this as I have worked and operated for some of the best known British brands such as British Airways.
Iâm also curious about the email I was sent several weeks ago about having the opportunity to rename mondo. Whatâs happening with that as there seems to be little or not communication about whether or not this will happen. And on a purely aesthetic point, the card coloured needs to change. Everyone that has seen mine so far has recoiled at the colour myself included.
Be bold by all means, but taste is everything. I know youâre all young and excited people at mondo trying to push the envelope and be different, but there is a reason why things are the way they are. People especially those you are looking to attract need to feel confident and secure with the brand. They do not necessarily want to stand out they just want something to be different and above all else work seamlessly. Salmon pink does not convey that.
I would be more than willing to consult for you on what you need to do to attract new customers, but for that to happen you will need to demonstrate youâre commitment to doing things properly and without compromise. If you are unable or willing then mondo stands no chance of achieving its aim. I will post this reply in the forum for all to see. Perhaps then they can stop their banal comments and advice and perhaps consider what it actually means and takes to achieve what it is you have set out to do.
I wish mondo well and hope it provide you with a safe and secure future.
Kind Regards,
Mr. Owen
You have my details message me in a year and let me know how things are panning out. You might want to check out how Metro bank are doing considering they were the first bank in 150 years to be be granted a banking license in the UK. No point in being romantic about things this is business and mondo are no different to anyone else. They are in it for the money and when they donât make any itâs lights out.
Ciao
At the end of all this Iâm still none the wiser as to what you wanted anyone to do differently.
Without all the buzzwords and corporate jargon what practical âthingâ should have happened that didnât in your opinion (if you donât mind me asking)?
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I just donât think he likes âhot coralâ.
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Simple. As soon as I communicated that my initial card was not working mondo should have immediately investigated and communicated with me. The initial response was just that my card âmayâ be faulty and I should order a new one. I did this. However, the second card was also faulty. You can imagine my frustration. I immediately contacted mondo who did not reply for a number of hours. With them not having conventional call centres they should have someone/team monitoring such important communications from customers to address them quickly and robustly. This did not happen. It took several messages to mondo and I had five different advisors message me back with no explanation as to what the problem was and just simply advised me to order yet another card. It took until gone 2pm today for Emma to email me with a full detailed explanation as to what went wrong with the cards and how many customers it effected and with an apology for the lack of timely effective communication and for no one taking ownership.
Managing customer expectations is a key part of delivering any service. To achieve this businesses need ensure they communicate essential information in a timely manner and and in real time to provide customers with confidence in their ability to deal with and deal issues.
Yes itâs early days but if mondo canât get that right now, what do you think will happen as the business grows. The likelihood is they will become even slower and less effective. This is common with any new business and growth.
Youâre completely missing the point Tom. Letâs see how Hingis pan out for Mondo yeah
I think what we all just want to know - in fact the question on everyoneâs lips is⌠Did you get your lonely back or not?
[quote=âDefiant69, post:1, topic:5125, full:trueâ] I simply want my lonely back!
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