Card still not working

[Feathers (MikeF)]

OK, thanks. That’s sort of what I thought

[Jkb114 (Josh Bray)]

You do know that things happen to all banks, businesses and other services. Systems fail. Customers get brushed over. Case files get lost.
It happens, it’s not good at all. Sucks when it’s you but just because you’ve had a bad experience doesn’t mean that the company sucks or they are just in it for the money - PS there’s no fees on the account so they aren’t making as much money as they could. They’ve apologised for what happened it can happen with the most experienced company but at least they’ve replied and apologised

[anon61069843]

Really Tom! As well as missing the point and not understanding the nature of good business you have demonstrated you’re lack of maturity. Perhaps it’s best you no longer post on this subject.

[Throwingspoon]

Hey gang
I’m a very happy Mondo customer.
I think we need to consider that while me might not agree with everything said on every thread we don’t have to jump on every typo or deconstruct every misscommunication.

When any amount of money is involved tempers can run high but remember people are coming here for support.

I think this is a pretty great community and I would hate for a “hive mind” or “bubble” effect to ruin it. Opposing ideas aren’t necessarily bad and an outside opinion can be really useful sometimes.

[anon61069843]

Some very considered and adult comments. Thank you. And I’m glad Tom you have realised that you had slightly lost the plot and turned the ‘community forum’ into a platform for having a go.

It’s not about the money and never has been. It’s about service or lack thereof. And whilst I accept all companies have technical issues and failures, how they address is the most important thing.

Yes mondo have a lovely ethical approach to giving consumers an alternative kind of banking, but really make no mistake it is a business and when the model fails or becomes unprofitable things will change. I hope that you’re community continues and prospers but there is a lot of work that needs to be done and mondo really do have to up their game to stand out, attract and retain customers.

I wish you all well.

[danbeddows (Dan)]

@anon61069843

Good luck with you’re new magical bank

@anon61069843

They are just little gimmicks that any high street bank and and most certainly will replicate with far more stability in the future.

@anon61069843

Perhaps you should apply for a job with them and head up their ‘communications’ department.

@anon61069843

Furthermore, it will not take long for the mainstream banks to offer the kind of services you are offering. Once they do that you will have no advantage over them and with their robust tried and tested systems already in place they will leave mondo standing still.

@anon61069843

mondo are no different to anyone else. They are in it for the money and when they don’t make any it’s lights out.

@anon61069843

Let’s see how Hingis pan out for Mondo yeah

@anon61069843

make no mistake it is a business and when the model fails or becomes unprofitable things will change.

I understand you’re unhappy with your experience.

But I can’t help but think if you hadn’t been so sour, and more constructive in your comments, then the tone of the rest of the community would of been a little different.

[Dunsford (Colin Robinson)]

@anon61069843

I immediately contacted mondo who did not reply for a number of hours

Did you try the customer services phone number on the back of the card?
0800 8021 456

They helped me out when I had problems.

[anon50039658]

Thanks for all the comments I’m going to close this topic to prevent any temptation for arguments—feel free to open a new topic if there’s something specific from this to continue discussing.