Card declined reporting

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42

Declined for contactless in My Local yesterday, received the message ‘try chip and pin’ from the app, but had already used my curve contactless :slight_smile:

43

My wifes mondo was declined in ASDA (chip & pin) today and my mondo was declined in boots yesterday. The number of declines seems to be increasing day by day.

44

I have had the same problem for months at the fuel station. My MasterCard and that of my wife’s is declined with contactless but I’m OK with pin.
I have had a new card this week but the problem persists!
Morrison’s say they have not heard of a problem!

45

Manchester Metrolink contactless payment at ticket machines declines Monzo cards. Haven’t tried chip and PIN yet. Will update to confirm.

46

Chip and PIN works but contactless declines.

47

Partners card not going through on redspottedhanky…

48

Was there anything showing up in the app? If not I’d ask the in app support team to look into it.

49

Yeah it showed as having “gone through” as it were in the app. One of the nice customer service folks manually refunded it for her.

1 Like
50

Co-op was declined today. Same store worked a few days ago… Monzo shows the transaction went through - I’m down 69p…

51

Mine and my sisters cards were both declined in ASDA today and at the cashpoint - after a transaction going through minutes earlier …

52

Just had my card declined trying to make a purchase in scribbler and John Lewis.

53

Did you ask for cashback? If so, your card will be declined -

if not, were you trying to make a contactless payment or chip & pin? And just to check, you were using your Monzo cards to make the payments?

54

[Monzo status] Investigating: All payments are failing temporarily http://stspg.io/4K7J

3 Likes
55

And at the same time, StatusPage.io were having issues - so I didn’t get the text notification :grimacing: (though it is displayed in the app)

1 Like
56

Contactless declined at Morrison’s cafe, Riverside retail park Norwich.

57

The contactless at Morrison’s just doesn’t work. It’s a known issue

58

Declined at both Pizza Express and the Duchess Theatre in London.

1 Like
59

Thanks for sharing this, if you could share a few more details to help other users who’d like to use Monzo with these merchants, that would be great -

  1. Did you try both contactless and chip & pin?
  2. Were there any error messages in the app?
  3. Did you ask the support team to look into this, if so what did they say?
60

Pizza Express works for me, don’t normally use contactless as you can add a tip via the terminal.

1 Like
61

Hi! No error messages or anything, plenty of credit, Chip & Pin. Contactless wasn’t available for whatever reason. I haven’t asked the support team as I needed to pay then and there! Should I contact support every time this happens?

1 Like