My card has been repeatedly declined in various Vital Ingredients salad bars in Soho.
My card was declined in Costco today
Can confirm, Costco has strange rules about payments.
What forms of payment does Costco accept?
You may pay by cash, cheque, debit card and American Express. We donāt accept any other credit cards.
This is in addition to the strictly members only checkout (They get very weird about me paying and using my Mumās membership card, even with her present. Makro and other similar stores donāt care.).
Iām guessing that Costco will need to whitelist Mondo. Iāve only ever successfully managed to use Visa debit cards from major high-street banks there.
Hi. Just been declined in M&S at the train station
- Morrisons contactless failed, pin worked
- Morrisons petrol station failed with pin
Arriva trains Wales, failed with pin
My card was declined at ussu.co.uk, through sagepay for Ā£10.
Iāve also had the problem with a contactless payment failing at Morrisons (PIN 
worked).
My card was declined via contactless in Superdrug today, where its previously worked
and also EE wouldnt let me pay online
UPDATE: Tried to pay over the phone again at EE for my phone bill and mondo was declined. The customer service adviser informed me this is because its showing on their system as a non uk based credit card
I tried to do a Pay at Pump at an Asda filling station and my card didnāt work. I assume it was because it doesnāt know how fuel you will take out so could only have Ā£10 on the card and then fill up with Ā£80?
it can be that merchants have not added new BIN codes to their database, e.g. not set up their systems to accept new card number sequences (the first 6 digits of any bank card))
this is often a problem with new banks (or quasi-banks), an example being the new Fidor Tap Mastercard Debit card being declined by Argos Card for paying bills. Something they admit will only be resolved when they update their BIN database.
Most contactless cards work contactless for a certain number of transactions and then they force you to use chip and pin to revalidate you still have the card in your possession. It could be if you successfully used it in Superdrug before that next time you try contactless there it will work again.
Interesting you say it should work on contactless first time. All other banks tell me any contactless card I receive must be usee in an ATM or POS to enable the contactless as a theft prevention step incase it lost in post to the customer
I have had other prepay/prepaid cards before from other firms (which is effectively what Mondo card is before they become a bank and issue debit cards) and they all said prepaid cards can not be used for things:
- pay at pump fuel purchase
- car hire deposits
Not sure why!
Iām guessing mondo is different because the card is probably just a blank card until you receive it and associate it with your account by typing the number in the app. Combined with the fact all transactions have to be verified āonlineā so no POS will accept it before checking with mondo that the card is active. If it gets stolen before you receive it I doubt thereās anything anyone can do with it.
thanks @TomT for your informative reply
Got declined at a car parking ticket machine in Wolverhampton City Centre.
Machine recognised at first, put the pin in and then just nothing, sinply reverted to āplease insert cardā
So Iām assuming it just declined but didnāt notify me.
Been ok at other places and I know someone mentioned the co-op declining but Iāve not had issue at the one Iāve been to, however, do know that there are 2 types of co-ops so it could of been that maybe?
St Andrews Car Park, Norwich - accepted my pin but refused to take payment at two machines. Used my first direct card instead.
Worked ok as contactless at The Forum, Norwich.
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Declined at a Paypoint branded ATM in āThe Pit Stopā, 16 Mansfield Road, Clipstone, NG21 9EH with message āCard not accepted by LINKā. Machine is a standalone one in store (with āno charge for withdrawals or balance enquiriesā): however, I do have a feeling it is an old-style ādialup on demandā one.
Also, about 5 minutes later (as I needed cash), the Mondo card was declined for cash-back at The Cooperative Food Store (NG21 9EQ), but was accepted for a straight-forward purchase.
Cards only work at ATMs with MasterCard Logo on, the donāt work on link only machines. Also prepaid cards donāt apparently work for cashback. Presumably when Mondo is a bank they will join Link.
Weāre OK, although nearest cash point is paypoint link only, down the road is Tesco express and their ATMs do work. Canāt imagine thereās much choice in Clipstone.
I got declined at a Sainsburyās self-service checkout in London today. This was via chip and pin (because they havenāt implemented contactless yet :/). This was actually my first attempt at using the card with chip and pin so we shall see if it works in future.