If it had happened once I could have put it down to a glitch at either Sainsbury’s or Monzo but it’s been 2 days in a row in the same store however seems isolated to my card as other people’s cards were going through fine
It looks like a problem with the Sainsbury’s terminal. The fact that you don’t see anything in all means they haven’t even tried to take a payment from Monzo.
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Anarchist
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5
Has it worked anywhere else since Sainsbury’s? It might have become faulty between Boots and Sainsbury’s.
Even if you only suspect a fault, it might be worth ordering a new card.
Ive used it multiple times today and yesterday with no issue, tried Sainsbury’s again today and declined again. I don’t believe my card is faulty as I’m using it all over the place fine but for some reason I always get declined in Sainsbury’s
This has happened to me twice in the past week at 2 different Sainsbury’s stores when I tried to pay with my card but payment was accepted when I paid with Monzo via ApplePay. I had no message in the app when payment was declined so I think it may be a problem at Sainsbury’s with Monzo cards.
I have also had this problem in the last week. 2 transactions over £30 so required card and pin, in two different Sainsbury’s stores, and both declined despite sufficient funds. No notification in Monzo app. Using the card via Apple Pay or contactless with card has been fine. I’ve ordered a new card to see if that makes a difference. Not sure otherwise.
Weirdly it’s only my joint account card that has this issue. My personal account card works fine. That’s how I paid both times this happened. Declined joint account card but accepted personal account card. So not all monzo cards?
Me also with Joint card in Sainsbury’s but not my personal account.
I contacted monzo support who said there was an issue with Sainsbury’s at that specific moment but it seems unlikely as I was able to use my personal card