Can't withdraw from Paypal


#1

Hello,

So I have linked my Monzo account with Paypal, took a few goes but finally managed it, but now I can’t withdraw.

When I go to withdraw on Paypal and select the amount and which account, it then asks me to go to the classic site and provide more information. So I click the link and it shows me the Direct Debit page, which stupidly asks me the exact same questions as before, there’s no new information asked for. So I fill it out again and click withdraw. I see the loading icon appear then nothing happens.

I have messaged Paypal many times and heard nothing apart from the generic response of hsowing m the page in the help section about how to withdraw, which doesn’t help me at all.

I am stuck in Bali and all my money is in Paypal, which is where I get paid. I currently have about 20 pounds left to spend which will last me about a day, maybe 2.

I just want my money haha


#2

When you setup to withdraw via PayPal, did PayPal send you a transaction of a penny with an auth code to your monzo bank account?


#3

Yes they did


#4

Not 100% sure if this would help, but if it’s urgent and you have android, you could try adding your PayPal account to Google Pay on your device (https://www.paypal.com/us/smarthelp/article/how-can-i-add-paypal-to-google-pay-faq3455)

Then send the money to your bank account via the monzo.me page ? :slight_smile:


#5

Ignore just seen it’s US customers only :frowning:


#6

ah ok then, thank you for the help though, much appreciated


#7

You tried logging into your PayPal on a different device or browser app on your phone ? In case it’s just not loading correct on current route ?


#8

I am just trying something like that now. Basically my phone was stolen, so I am currently using an emulator on my hostels computer to access the monzo app, so am now trying the paypal app on there


#9

Ok that isn’t working either


#10

Just to check it’s when it’s trying to complete the withdrawal the page just hanging on the spinning wheel? You’ve got past the entering value part ?


#11

that is correct, it spins for about 3 seconds then nothing happens


(Jack) #12

Maybe try a different web browser. Or the pay pal app?
If not I’d recommend contacting pay pal support. Sounds like you’re doing everything correctly.

Edit: I see you’ve already tried a different browser.


#13

I’ve tried every browser and the app. I have contacted paypal support numerous times but they don’t respond, apart from the first time which was just to show me the faq page which had nothing for my situation


#14

Could you try calling PayPal ? May be the wait from hell on hold, but may be quieter at the minute!


#15

Nope, phone was stolen and my hostel won’t allow international calls


(Jack) #16

You could browse the PayPal community they may have answers? Maybe PayPal is experiencing issues at the moment? The withdrawals sometimes take a few hours to come through so maybe it’s gone through in the background and it’s just in the queue


#17

I’ve looked and can’t find anything on there with regards to this specific issue


#18

If it’s a last attempt, try deleting the bank details and readding, or piggy backing a withdrawal via an old bank account and transfering it over ?


#19

Tried that as well unfortunatly and my other account is overdrawn by more than what’s in my PayPal account, that’s why I have been trying to get it into the monzo one


#20

It is possible there is an issue with he paypal website, I can’t access it on any browser now, and even the app says there is issues when I press withdraw. So I guess I will wait a while and see