I can’t use Face ID to login to the Monzo app.
Every time I try to login (via the Monzo app), I have to enter my email address and pin.
I’ve tried to enable Face ID authentication in the settings menu, but it doesn’t seem to verify (see image)? The spinning circle (to the right of “Face ID for authentication”) stays spinning for 15 minutes (before I decided to close down the app).
I’ve recently updated to iOS 14.5, and have deleted and re-installed the Monzo app (a few times), but the issue remains.
I guess this is just a bug? Has anyone else experienced this issue?
FYI: The “Requires Face ID for unlock” function works fine, as do other banking apps which I’ve enabled Face ID to logon. Face ID on my phone works fine on my phone (ie I have no issuing unlocking my phone using Face ID), so this appears this is a specific Monzo app issue I’m experiencing.