Video won't upload

I’m trying to recover my PIN and when I upload the photos of my ID and video, it just keeps saying “files uploading” for over an hour, and saying my internet connection was lost, then reconnecting again, over and over, despite my wifi working perfectly on everything else. I’ve tried uploadihg it several times now and it keeps doing the same thing.

Hi & welcome :wave:

There are a few tips about camera & sound (yes - sound!) here: