Can't add a new payee for international transfer - Monzo app crashes

Help
1

Hello,

I need to transfer USD to my account in Dubai. I am following these steps:

  1. Payments → Transfer internationally → GBP / USD pair → Continue → Create payee
  2. At the “Create payee” form, I select “SWIFT” and fill in all needed account details
  3. I select “UAE” in the “Country” field
  4. When I click into the “City” field, the Monzo app crashes, and I get to the Home screen of my iPhone

I tried to delete and reinstall the Monzo app

I need your support, as I’m unsure how to send money through Monzo.

1 Like
2

Hi @Maksim & welcome :wave:

Did you restart the device in-between deleting and reinstalling? The restart step is crucial in fixing random issues.

3

Hi @davidwalton and thank you!
Yes, I rebooted the phone several times, before and after I tried the reinstallation

4

Are you using the TestFlight version or the Apple App Store version?

5

The AppStore version

6

Out of curiosity - if you select the target currency as AED (instead of USD), does the app still crash at the same point?

7

The path is different for GBP/AED - It asks to create a Wise account

8

Hi! Just came here to say both my partner and I have the same issue. The app crashes every time we try and enter the address details of the payee.
Both on his and my Monzo App, both iOS.

9

Hi Lisa,
It is great to know this, as it indicates that unlikely it is a particular my account / my device problem.
In the meantime, I found a workaround. I am filling all address fields first but the “Country”, which I fill the last one. In this scenario the App adds the new payee with no issues

10

Are your devices set to use English (UK) language or other languages?

11

I too am having this issue. Even with the workaround suggested above of leaving the country selection blank until the end. Certainly a bug that needs fixing!

12

Hi! I just want to chime in here and mention that I have been trying to solve this for almost a week now. I have been speaking to customer service, trying to raise a ticket to get this fixed but I just keep getting passed to ‘specialists’. Has anyone had any positive solutions come there way?