I’m setting up a new account, after downloading the app, I receive a link by email to log in to Monzo app, I then select UK as the country I live in (which is already suggested) and a message appears 'Sorry about this. Something’s gone wrong, but we’re not sure what. Please try again in a few minutes". If I select another country (e.g. Italy) I am able to continue the process so it seems to be related to the country selection.
I’ve been trying since yesterday, I tried uninstall, restart the device, and reinstall, clear data and cache but same message. Not the best journey so far . Trying support here before I open with a different bank, thanks in advance for any help.
Details to reproduce: First time account set up on Android, select UK as a country.
OS: 2.0.3.0.VNREUXM*
Device: Xiaomi HyperOS
App Version: 6.18.0
FYI I’ve tried going down the route of using another device - an iPhone X this time, running iOS version 16. I can get one step further and see the tabs for home and help using the iPhone, but nothing loads on these tabs at all.
Have tried on 2 different WiFi networks, 4G/5G, and on my work phone which is iOS, and tried following the sign up route using 3 different email addresses.
No apps overlaying on either device.
No luck with anything, just get the attached image:
There was an issue with the new Android app version that we rolled out this week. We’ve now fixed it. If you were having problems signing up for a Monzo account on Android previously, please do try again. It should now be working.
Let us know if you’re still having any issues, or reach out to our support team.