As per the title, any time I attempt to pay my excess on Monzo Assurant one of two things happen:
- the iframe with the payment window redirects me to the login page for the assurant site (useful, I know) – this seems to happen with Amex
- shows me a message about the payment failing – this seems to happen with Visa/Mastercard
How am I meant to get my claim sorted and fix my phone?
I’ve no experience directly, but as it’s with Assurant can you not give them a call?
I know there’s been many incidents with Mastercard at the minute but not seen much for Visa.
Yeah, I can give that a go. My first port of call will be live chat through the Monzo app, just in case.
Ah, nevermind, it redirects me to calling Assurant. I’ll see what they say.
Haha, looks like they couldn’t even get it working over the phone. Seems like a bigger issue is at play.
Ah, hopefully something their side to be fixed.
I’ve not had any issues this morning elsewhere with Mastercard.