Cannot log in

Help
1

Hi I cannot log in now. It shows my phone number cannot be identified. Anyone can help?

2

Delete and reinstall the app?

3

If thatā€™s your phone number as your usernameā€¦ change it right away.

EDIT: They did (Iā€™m not crazy, it was a mobile number :joy:)

3 Likes
4

I have tried. did not work. Thanks

5

Tried. Didnā€™t work. Thank you.

6

Email help@monzo.com or give them a call, number is on the back of the card or at the bottom of this page - https://monzo.com/faq/

7

Double check youā€™re logging in and not accidentally trying to set up a new account

2 Likes
8

Arenā€™t you supposed to use your email as username? Or did Monzo change it now?

Or are you trying to sign up for a new account?

1 Like
9

When experiencing any issues it is always best to give as much detail as possible so that people can try and replicate this at their end. Otherwise it takes a long time to narrow down the specifics and people will keep stabbing in the dark at what they interpret to be the cause.

Iā€™d recommend that you outline the steps that youā€™re taking, any errors that you receive and provide screenshots where necessary. This will get the resolution to you quicker and easier :slight_smile:

4 Likes
10

Monzo01 Monzo02

11

It is log in. I am required to enter my email and click the link in my mailbox and then enter my phone number to receive a code. Finally it showed my phone number couldnā€™t be verifiedā€¦Many thanks to you guys.

Called the service number and no one response.

12

Are you using a valid, UK mobile number?

13

Yeah. I did receive the verification code and entered it.