Cannot access account through app

Hi,

I have been using monzo for the past 6 months with no issues. However, I am unable to access my account today (it keeps asking me to set up a new account).

I am still able to pay for things with my monzo card, but i cannot view anything within the app! Would it be possible to take a look please?

Thank you!

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you might want to get in touch with Monzo directly at help@monzo.com rather than hoping a Monzo employee will pick this up on the public forum :slight_smile:

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Can you still use the in app chat to get help? If not then I think help@monzo.com would be your best bet.

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I’ve had the same problem this evening. I’ll try again tomorrow just incase it is a user interface issue.

If anyone has this problem just reinstall the app and it should work.

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