Can’t remember email

it isn’t letting me log onto the app saying my number can not be verified image
What does this mean could you please help me as fast as you can Thankyou

Please remove your email and phone number

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Ok so you were logged out and now you’re trying to log back in again? Are you sure you didn’t accidentally press the button to apply for an account for the first time?

No because it said my email was recognised which means there must of been an account opened which means that was most likely my email

This is a community forum, the best thing to do if you can’t remember which details to use to log into the app would be to call the number on the back of your Monzo card or email


Hi there @Abbiepayne,

We’re sorry to hear that you’re having issues logging into the app. As others have mentioned, we aren’t able to help out here on the Community forum. If you haven’t already, please get in touch with, and we would love to help you out as soon as possible.