Can’t Go Past Video verification Stage


#1

Hi ,

I have been trying to get my new account verified. I have taken the photo id but when I record the selfie video it only shows the retake video button. And I can’t go past that stage to verify … Please help


(#savetheseabass) #2

Email help@monzo.com and they can help you

Could be that the video is too blurry to be acceptable?


(system) closed #3

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