App crashing when trying to record video for current account


#1

Any solutions to this? As soon as I position my face in the area and press record, the app crashes. Using S8+. Permissions fine. Photo of passport worked ok. Just no video and I can’t apply for my current account, sob sob

Any advice appreciated!


(Andre Borie) #2

The easiest solution is just ask an iOS friend to borrow their device and do the verification on there. :+1:


(Gareth) #3

Give them an e-mail (help@monzo.com) and they should be able to help

The easiest solution doesn’t sound like the right one (though any other android/ios could be used for the verification stage).


#4

We’ve got tools we can toggle to see if they work if you contact us in app :+1:

Also, there is no harm in using someone else’s device if you need to.