Issue:
Can’t create new standing order to Coutts bank payee
Details to reproduce:
Any Coutts bank account with sort code 180002
OS:
14
Device:
Apple
App Version:
Current
Screenshots:
Absolutely - copy and pasted from the old bank app to this one
Others worked fine
Seems to be a Coutts API issue perhaps
1 Like
Maybe when you copy and pasted there was an invisible space at the end?
Try typing the numbers out manually
5 Likes
That sort code is fine and it accepts the acct number but on the next screen after giving the SO details it says the account number isn’t valid
Monzo wouldn’t know which account numbers are valid surely? As it would be updating constantly for all banks?
What happens when you manually type the account number?
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Just to confirm, I can see youre on an outdated version if iOS here so im just spitballing but given the app and OS work together to function properly are you able to update your phone to the most recent iOS and double check youre in version 5.0.0 for the app (Most up to date as of 15/11/22)?
I dont have any tech skills whatsoever so this is just a theory that maybe youre not on the up to date version?
Or if youd rather contact us via the app then they can investigate. 
1 Like
Banks carry out modulus checks on sort code/account numbers to ensure the combination is valid.
1 Like