Can not set up direct debit using Monzo

Help
#1

Hi all,

Having issues setting up a direct debit for a TUI holiday, it just bounces back and states the direct debit can not be set up right now.

It is also showing the banks address as

Monzo
1ST FLOOR , 230 CITY ROAD London
EC1V 2QY

Any ideas around this?

Cheers!

#2

TUI still haven’t bothered updating their systems. It’s been reported on the forum before

#3

Sorry, new here so will do a search now.

I guess in the current situation there is no way to get hold of TUI and get them to update their side of things?

#4

It’s being going on for months now so they’ve had ample time already to do it, just for whatever reason they’ve not