Can any one help

Help
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av been locked out ov my app this comes up can any one help

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What the best way to get in contact with monzo

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Call the number on the card, or email help@monzo.com, preferably from the email address attached to your account.

Before that, though, have you deleted and reinstalled the app?

Actually, have you tried unlocking the app?

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Yeah it will not let me do anythin an it’s has took my card at the machine

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Have u ever seen that pic what I put on

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I have. It says “Please unlock the app to continue.”

So, if you’ve tried that, you can contact Monzo by email, as I suggested, or try deleting and reinstalling the app.

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Ok snd cheers

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agree with you completely but

  1. I suspect @Demmedelusive was intended as a tongue in cheek contribution based on his other posts and comments

  2. it’s just par for the course round here… Take a look at this thread Complaint stolen card where one regular calls someone an idiot and not only isn’t challenged but actually liked.

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To quote @Peter_G because I think it applies here:

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Thank you for your contribution.

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What happens when you tap the ‘try again’ in the bottom right hand corner? Does it let you enter your PIN to unlock it?

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Won’t let me do anythin it’s swollowed my card I think it’s frozen the account what will happenin to money goin in will the bounce off my account till this is sorted

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Why would they have frozen your account?

If you delete and reinstall the app does it work? Did the cash machine give a message when it kept your card?

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No still not work an just said contact bank but it s hard to get in touch

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Have you tried phoning? Email tends to take a bit longer

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Yeah it all automated Monzo good bank but when this happens hard work

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So you got through then? What did they say?

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You were doing so well, and TBH I am with you on the message to step back. But this?

This is not helpful.

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You suspect wrongly, but you seem to claiming the moral high ground today…so…anyway. :roll_eyes:

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It’s not helpful to selectively quote in order to exclude the bit where I said:

Meaning I was not directing my observation at yourself. :+1: I’m sorry if you feel that it was aimed at you. It wasn’t.