Every time I open Monzo now it doesnt refresh my balance and comes up with the same error message
Sorry about this somethings gone wrong please try again in a few minutes.
Its reallt causing issues as i like to see balance immediately updated and no message every time i check personal or Business account, I understand this may be a bug but has been happening for the last 2 months now.
Ive tried everything, uninstalled cleared cache and data, removed myself from beta program, taken wallpaper off, unticked all monzo labs etc etc still nothing working.
Its mainly the accounts section below it has an issue with, like the unpinned accounts, as shown in the screenshots
Even software updated my phone which didnt work either, please any help?
Details to reproduce: OS: Android 14 One Ui 6.1 Device: Samsung Galaxy S23 Ultra App Version: 5.88.0
Try switching to a different network, like Wi-Fi instead of mobile data (or vice versa), to see if that helps. Sometimes connectivity issues can cause problems with refreshing the app. You could also try installing the app on another device to check if it’s an issue specific to your phone or account. If it works fine on another device, it might narrow down the problem. Lastly, if you’re comfortable with it, you could try downgrading to an older version of the app, which might be more stable.
Given that you’ve tried the reboot procedure and tried a different device - with the same error result, I can only think it’s a gateway issue - as in the way the Monzo app is connecting to, or trying to connect to, the server
Do you have a VPN installed on your phone AND your tablet? If so, disable it & retry
Have you tried accessing Monzo from a different WiFi Access Point? Or from a Mobile network only (outside)?
Hi David, thanks for these suggestions, i dont have a VPN on either device and i have tried on wifi and off it, with the same results, its bizarre never had this problem before and one day just started
Turn WiFi off and restart your phone - test to see if fixed. If not, with WiFi still off, uninstall the Monzo app, restart your device, download & install the Monzo app and login - test to see if fixed.
Thanks for this suggestion, tried both, interestingly my business account now works fine, but still on my personal account balance not refreshing and getting error messages, ESPECIALLY on accounts section below.
I have to click retry about 10 times for it to eventually refeesh balance.
I think they may have already looked into it, as i contacted monzo through the app chat feature directly and after being passed through a few different members of staff a specialist was working on it, anyway cut a long story short its now fixed for me !
