App not refreshing

Help
1

Since coming back to the UK from abroad my monzo app hasn’t refreshed for a week. The balance looks to be correct but I can’t see the transactions.

I have already tried loggin out and reinstalling the app. Neither of these worked.

3

Hey,

Thanks for this but I’ve unfortunately already tired this and it didn’t work.

Phone:OnePlus 8t
Os: Oxygen 13/android 13 (KB2003_11_F.63)
App version: 5.25.0

4

Hi @Biassedboot - did you definitely restart your OnePlus phone after uninstalling the :monzo: app?

This is a key step.

Also, is your device language and time set to ‘English’ & ‘GMT +01:00 British Summer Time’?

5

Hey,
Yes I uninstalled the app and then restarted the phone.

And yes my time zone is set to GMT +1:00