Blocked pin, unable to recover.

Ive blocked my pin and am umable to recover it.

First off im asked to send a video of me saying 6 numbers. I record it and then when i click OK i go straight back to the blocked pin recovery page

I then use the chat option which asks me to send them a photo of me holding my ID.

I take a photo, then i cant send it because the same thing happens again. The blocked pin recovery page.

Uploading a photo from the camera roll does the same thing.

Ive now spoken to 6 different people all of whom tell me to send a photo, which i keep telling them i cant do and im just going around in circles.

Any advice?

If chat can’t help you, nobody here can.

Go back, explain, escalate, complain etc.

1 Like