Error when trying to recover my pin

Hi folks,

When I’m trying to recover my pin I get through the usual steps of taking photos of your ID and then recording the video. However I then get an error saying sorry we have lost connection and then it gets stuck in a loop. I have Wifi connection and have tried on both my Wifi and mobile internet with the same result. Does anyone have any suggestions?


Hello Luke, welcome to the forum :wave::blush:

I would restart smartphone & try again :thinking::iphone:

If didn’t help, you need to contact in app help :calling:

Generally issues can be resolved uninstalling the app then installing again. For whatever reason some times it just messes up and a fresh install does the trick.