A two months ago, I went with my girlfriend for a short trip to paris. Her card was acting really weird, most of her transactions were being rejected. We decided that she will send me the rest of our trip money, but we found out that she can’t. Only after contacting mondo team we found out that her account was blocked. They shortly unblock the account.
Last month we went to Morocco and the same thing happened to both of our Mondo cards.
As I had limited access to internet, it took more than a day to unblock it.
I had to use my Lloyds card, which btw never got blocked.
When I pay abroad they send me sms about the transaction and I can respond if it was me or not.
I end up paying around £15 in fees, but at least I was able to pay for my lunch, dinner, etc.
In a last few weeks, my girlfriend’s card got blocked more than three times.
All of the transactions were in London.
I really don’t understand how can you let this happen. You said in your Pitch that you would never block the card, because you know my location when I use the Mondo app.
In reality you block the card more often than any regular bank!
I would also like to say that we invested in mondo, because we really believe the idea, but right now the experience is really poor.
I really hope that you are going to do something about this.