Was the MSE the recent one, it was £75 credit
Appointment between 8am and 2pm, 8:04 knock knock knock
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Been with Virgin for 14 years (previously Nynex, Cable & Wireless) and apart from the rare outage we’ve never had a problem with them. There are cheaper deals on the market but with 4 kids using tablets, streaming netflix and music I’m too scared to switch now as I fear other providers can’t match the speed and reliability and when I read reviews on other providers they all seem to have problems!
Yes my bad! It was £75 credit. Lucky I hadn’t made that mistake when I was talking to them or their confusion might have been justified 
They still insisted that I couldn’t have been offered £30 a month.
Did finally manage to get it working this morning. 
Talk talk are the worst I had 80mbps up and down engineer booked for today last week it went offline for 2 solid days I get 20mbps upload and 0.6mbps upload now.
I’ve had Virgin Media for the past 4-5 years. While I like their TV service and the speed of their broadband, the latency of their broadband seems much greater than BT, and since I switched to Virgin Media, I’ve had trouble getting through to ticketing sites (such as Seetickets for Glastonbury) whereas I previously had always got through. The reliability of Virgin Media’s phone line is terrible, which means my wired burglar alarm keeps beeping every time the line disconnects - which is several times a month. And when it goes down, it takes them a while to fix it.
Considering switching back to BT. Anyone on here tried their TV service and have any comments/advice about it? Grateful for any input.
I’m with Sky and have been for 3 years on fibre to cabinet. While I have their latest router, I have a DMZ setup to pass into my own firewall (sophos UTM) and I use my own access points for the WiFi.
The speed isn’t to bad, 73Mbps download, 19Mbps and is very stable.
I have thought about switching to Zen but the cabinet is on a waiting list, so I cannot switch for now.
I can’t fault the service just the price.
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Same up and down speeds here as we just got a free upgrade to Infinity 1 with BT. Cost is £40 -ish per month for everything. Tempted by others [Plusnet] but the service from BT when it goes wrong has been great - I know, I know - that is unusual, but I have to tell it like it is. R-
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I’d say Virgin is pretty good 
Realistically your options come down to Virgin, BT, EE and Vodafone (I believe Vodafone is their own network?)
Virgin own their own network, and companies such as Talk Talk use BT lines, so you’re capped to whatever BT offer
You can get some pretty good bundles with BT, Sky and Virgin for if you want TV, broadband, and phone (£99 p/m for 500mbps internet, unlimited house phone, an unlimited SIM, and the full tv package with sports and movies on Virgin, for example)
Depends really what your needs are - do you download often enough to warrant such high speeds, and therefore high costs?
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Plus net is good for Fibre, although Virgin good for internet speeds the TV is shocking used them for a year full sky package being installed 19th July, will never go back to virgin they are so so far behind with the tech it’s unreal, we have a 2nd box fitted and they had to wire it through the flat and now we have entry point on the external window ledge, sky use a mesh network and all additional boxes stream wirelessly.
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WiFi is inferior to a physical connection and if you’re a gamer playing something where latency is an issue then you’ll want a wired connection.
I would have love to have a connection as fast virgin but that said, it’s not often I get anywhere near my current speed.
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Thank you for your input. What about latency? While Virgin Media may be fast, it takes an age (relative) for anything to happen when you click a button. In my experience, BT is better, and has a better record of getting through to over-crowded sites (such as concert ticket sites).
That could be latency but could also be the DNS server you are using. Try changing the DNS server and see if that improves things.
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So 6 months or so from the last post I made… Still with virgin, on their M200 broadband only deal.
Consistently get speeds of 195-220 Mbps down, and 8-12 Mbps up. Never had an issue with their service in the 3 years with them.
I’d be keen to switch to Hyperoptic though if they came to my area.
Erm… did you get these mixed up?
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… It’s late!
Hi all, thank you for your input. @AaronB1, thank you for the suggestion. How do I do that?
So I’ve just swapped PlusNet > Vodafone > Now Broadband (sky).
PlusNet had the fastest sync/throughput in the high 70s, I don’t know if thats just due to sync retesting over the year contract, or was like that from the start.
Vodafone had a sync rate of 64Mbps and 20Mbps, the throughput was all over the place from 30Mbps to 61 Mbps, and the Upstream never higher than ~16Mbps. It also did an annoying thing of holding for a second after clicking a link and then everything was displayed at once.
I was with them for less than 30 days and escaped their contract.
So now with Now and I’ve got a sync rate of 68Mbps and 20Mbps, and the real throughput is a constant 61Mbps and 19 Mbps upstream. Nice an instant.
I’m hoping it increases back to PlusNet levels as I know I had 9MB/s in FileZilla so it must have been at 72Mbps to achieve that.
The 45.7 / 19.2 is just after switching and 61.7 19.1 after the 10 days stepping up and stabilising again.
Vodafone said they couldn’t explain why it was stuck at 16Mbps upstream, they say the 20Mbps should be possible, whilst Now Broadband say its capped at 19Mbps.
I’m hoping it gets back to into the 70s 
I moved into a new build and the development only had IFNL as the exclusive provider. The packages are pretty good and don’t require a phone line either.
For the provider we used, the packages were:
Min package is 60Mbps down / 12Mbps up
Top package is 360Mbps down / 180Mbps up
I’m using the 360Mbps down / 72Mbps up. I’ve used them for nearly 1 1/2 years now and no problems.