Just manually moved my Barclaycard DD back to Monzo (04-00-04) and had no problem doing it in the Barclaycard app.
That’s weird, I recently opened an Amazon Barclaycard and had no issues setting up my direct debit to pay out of my Monzo account.
I also have a Barclaycard transfer offer and the direct debit comes out of Monzo. I think I set it up during the initial application on the website.
I’ve just had the same thing in the app with both Monzo and Chase.
This works mate, thank you ! Set up with Monzo no problem!!
Unfortunately, there’s still no fix for this.
Barclays rejects both Monzo sort codes via the app. There is no way for new accounts to sign up for online banking, so they’ve totally closed off all routes to entering Monzo bank details. Card number login doesn’t work and new accounts don’t get an ID or username.
I haven’t tried phone support, but I’d be interested if anyone has succeeded with it. There’s no live chat either.
Starling worked fine for me, so for now I’ll just send money there each month to pay the bill. It’d be nice if they fixed this, but I suspect the Earth will freeze over first.
Make a standing order to barclaycard if you don’t wish to call?
Starling works, so I just make sure there’s enough money in that. What a future.
Yes, never had a problem setting up a direct debit with my 040004 in the Barclaycard app. I last did it at the beginning of this year.
Oddly enough, if I include the dashes in the sort code, Discourse holds the post for approval.
Potentially a stupid question but are you sure you’re entering the existing bank details first? That caught me out a few times with the layout of the form.
So what happens if you have a burner account say at Natwest or any bank that the Barclays up allows to have a DD set up, then you switch that account to the Monzo one that is being rejected.
Will Barclays still refuse to set it after the switch?
A CASS will force it.
It’s only the app that refuses the monzo sort codes. I think Revolut too?
You could change it via the web login but they’ve since removed it. Customers service should be able to over the phone.
I find it odd that it’s been fine for me but rejects others. It surely can’t be solely on the sort code?
Could be the card type not updated to reflect the sortcode but maybe that’s a little too in depth to consider 
Ie older cards not accepting it but newer cards will. Who knows. It’s Barclays.
Yep, caught me out the first time, too, and I think that the error message was something along the lines of incorrect details being entered. If it actually said that the details entered don’t match the existing ones then it would be more helpful. It’s around 5 years since I got caught out so maybe they have updated the error message since.
If you scroll back a few posts to Jan, someone tried this, but they still get the error message.
I am still having this issue, now I low key have anxiety because I can’t even get my account details to set up standing order in the Barclaycard app
View a Barclaycard statement and it’ll give you them on there.
Funny that others are saying the first details entered are for the account you paying the direct debit into as I don’t see that option. This is the only screen I see and am unable to get past it. (I’m getting here via the pay options button on the tool bar - is there a different way to go?)
I understand the ‘just set up a standing order’ but monzo has been around for long enough and this long standing issue should have been addressed.