Barclays are refusing to set up a direct debit for a mortgage. See the message below from my mortgage advisor:
Good afternoon Robert,
I hope that this finds you well.
My name is Sam, Ravesh is away from the office on annual leave, I will be assisting you in the meantime.
We have completed your approval in principle with Barclays which has gone through fine.
I’m afraid that on final submission, Barclays have rejected your account details for the direct debit. We have contacted them and they’ve advised that unfortunately they don’t accept Monzo accounts for direct debits - so sorry, not something I’ve come across before, super frustrating!
Do you have another account that you can pay the mortgage from?
I look forward to hearing from you.
I asked them to check again as I have multiple direct debits, and even with Barclaycard, and for got this response:
I am very sorry to say that we have tried now with another client also and contacted Barclays.
Their system will not accept Monzo bank details.
I am sorry for the news, but the only other option would be to find a different lender.
Let me know your thoughts.
I’ve emailed Monzo acceptance, but the last few times I’ve done this I’ve had no response or acknowledgement. This is worrying, Monzo is my main bank and I need this mortgage. Can someone help? Or if someone from Monzo is floating around, can you reach out?