I have recently done a full switch to Monzo from Lloyd’s and the switch was completed on the 13th December.
On Christmas Eve I received a text from Lloyd’s saying to call them regarding my loan account i have with them.
After looking on Lloyd’s online banking it has showed that the direct debit has come back as a returned direct debit. When I switched I had the direct debit pop up in my feed so I thought everything was okay.
I called Lloyd’s and they have said that I have missed a payment and they can take the payment over the phone, which I did. The guy on the phone explained that a direct debit is in their system with monzo, however it is showing as suspended. He explained that he will make sure it doesn’t effect my credit report and set up another direct debit for the repayments.
So today I receive a letter from Lloyd’s dated from last week explaining that my bank have told them that I have cancelled the direct debit, which I didn’t.
I have now looked at other direct debits I have with other companies online on their websites it shows my old bank details
Im hoping that them direct debits will be re-directed as and when.
Has anybody any similar experiences?