Barclays deactivated my debit card

[Bea1 (Bea)]

Hi,
I went to a Barclays branch to transfer money to my Monzo account and I received a text from Barclays telling me that my debid card has been temporarily deactivated to prevent fraudulent activity. I haven’t received the money into my Monzo account yet. I called Barclays about my card and they asked me to go tomorrow (Saturday) to a Barclays branch because apparently they can’t do it by phone. When I went to the branch to transfer the money I was asked the seucurity questions. Why did they decide to deactivate my card if I was askes all these questions? What if I’m abroad and my debit card is deactivated and I’m not able to go to a Barclays branch? Did this happen to you before? I’ts my first time with Monzo and I’d appreciate any help
Thank you!

[Peter_G]

It sounds like the money hasn’t even left Barclays yet, so unfortunately you’ll need to speak to them - it doesn’t sound like a Monzo thing.

[Rat_au_van (Emma (still not the app))]

I transfer from Barclays all the time without a problem via their app. Maybe something different if you go into branch

[MRMR (Marcel Ruhf)]

Are you still able to log into Mobile/Online Banking?
If you are, maybe check your transactions list to see whether the transfer has been initiated on their end.

[Bea1 (Bea)]

I’ve never used the online banking

[Hatticus (Tom)]

Monzo seems to be triggering an awful lot of fraud checks. Lloyds did it to me recently

[Anarchist (If there's the wrong end of a stick, you'll find me holding it.)]

Monzo seems to be triggering an awful lot of fraud checks. Lloyds did it to me recently

Maybe that’s why cash deposits have recently landed

[Hatticus (Tom)]

I’d be worried if I were Monzo, that they constantly get flagged.

[Anarchist (If there's the wrong end of a stick, you'll find me holding it.)]

I guess it’s a consequence of having a fairly easy and quick sign up process. There’s almost bound to be a somewhat higher proportion of fraudsters attempting to open accounts.

[admdly]

But surely the other banks shouldn’t care unless they’re seeing a greater rate of fraud relating to transfers to/from Monzo? (Maybe they are?)

[Anarchist (If there's the wrong end of a stick, you'll find me holding it.)]

But surely the other banks shouldn’t care unless they’re seeing a greater rate of fraud relating to transfers to/from Monzo? (Maybe they are?)

Maybe they are, as you say.

If true, I’d expect that they’d have a duty to at least try to protect their customers from fraud.

[MRMR (Marcel Ruhf)]

Yeah.
Also, we have to remember that we hear about the Monzo-related cases because this is the Monzo Community. I recently transferred to my own NatWest account (to meet switching bribe conditions), and Lloyds blocked my interest banking access as a result until I called them.