Has anyone experienced an issue making payments to Barclaycard via their app?
I am using my Monzo card and once I enter the payment amount etc it prompts me to go to the Monzo app to approve the payment which I do, however, once when I then go back into the Barclaycard app I have to use Face ID to log in but it then just takes me back to my statement and doesn’t complete the payment?
I’m pretty sure this never happened before so I am not sure if it’s a Monzo or Barclaycard issue?
Barclaycard issue I believe. Their app cancels it when you move away from it. Try SMS verification, I thought it defaulted to it to be honest. You essentially have to rely on the SMS notification showing you the code thus not exiting the Barclaycard app.
I should clarify that this particular issue isn’t exclusive to Monzo. If you leave the Barclaycard app for any reason during a payment, it cancels the whole thing even though the 3D Secure specification says not to.
We should be directing all Barclaycard payments through the SMS flow by default but it sounds like that’s stopped working here, possibly because of a change in the merchant ID. I’ll take a look.
It probably is (I think they’ll be looking around 1p per SMS). However, I see no reason why they can’t send the authentication code as a notification in app instead of SMS (so the code appears in the phone’s ‘pull-down’ notification panel just like an SMS code appears - so no need to switch apps).