This may be a problem for others but I cant find it any where else on the forum.
My wife ordered some clothing from an online retailer, Norton Barrie. Upon filling out the usual details, address credit card etc, once she submitted the order, it asked her to visit the Monzo App to approve the transaction.
Once she returned to the website it reset and asked for all her details again. She filled them out and subsequently received a further notification to return to the Monzo app and confirm the transaction.
Meanwhile the company charged her again for a second transaction. All this time there was no confirmation of the order in her email and once again the website requested all her details again.
Similarly I had a problem when paying for a bridge toll via the bridge companies website yesterday.
Something is not triggering the vendors website to see that the payment has been made and complete the order.
I now have to phone the vendor tomorrow to get to the bottom of this as she shows two debit transactions with the likelihood that no orders were ever made.