Not realising that my account and sort numbers changed when reissued with new card I have transferred £100 to my old beta card details. How can I get the money returned.

either contact in app support or email help@monzo.com I think I’ve seen somewhere it gets allocated to the new CA anyway - Ill try and find the post for you :slight_smile:

[image] Transfered to wrong card Monzo Chat Hi all, i have made a mistake and done a bank transfer to my old pre paid card. I now have a current account .where has my money gone, would it get refused by monzo and end back in my lloys account? On holiday at the moment so n…

Contact customer service They will be able to help locate the funds

Luckily, the prepaid program is still active, so hopefully Monzo will credit your account next week. As others have said, let in-app support know just to be sure.

I believe Monzo manually match bank transfers to the Monzo prepaid cards. They should be able to locate it easily with your old card reference number.

I’m suprised that it doesn’t automatically credit your current account tbh

The Barclays account funds are transferred to for the prepaid card is operated by Wirecard, I believe, so Monzo wouldn’t be able to use an API integration to automatically credit user accounts.

Did you have any success with this? I made this mistake last Tuesday with £300 - my monthly budget! Halifax have contacted Barclays and are still awaiting a reply and are now telling me I could be waiting until 21st July after being initially told 20 days! I’m pulling my hair out and trying any aven…

So sorry to hear about this @anon38773705 :sleepy: Please let us know in the app and we’ll be able to locate this our end, and transfer to your current account :pray:

Yes was sorted in a couple of weeks.

Bank transfer to old account

UK Help

anon95680666 3 March 2018 08:53 3

this was for transfer to prepaid card having got new CA - always best to confirm with in app chat with the details and they will sort it out for you Im sure

Topic		Replies	Views
Transferring Prepaid Balance to Current account Monzo Chat	41	7959	30 September 2017
Transfered to wrong card Monzo Chat	2	1329	7 February 2018
Transfer money back to my bank account? Help	26	50182	11 September 2017
Old card Help	2	876	22 August 2018
Sending Money to non Monzo users Help	5	1919	24 July 2017

Bank transfer to old account

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