Has anyone noticed lately, that when people put in a complaint it takes the banks a lot longer to resolve lately. Maybe it’s to do with demand of all the switching offers? Or less staff?
I remember when I complained pre covid they used to resolve issues within days - sometimes even the same day where it was obvious the bank was at fault. I know banks have a process and can take up to 8weeks etc to be resolved. Luckily I have no issues with Monzo and mainly the high streets banks cause me stress with basic banking that they get terribly wrong. I would only stay with Monzo however there is a little niggle in my mind that my account may suddenly close due to past reports.
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