Has anyone noticed lately, that when people put in a complaint it takes the banks a lot longer to resolve lately. Maybe it’s to do with demand of all the switching offers? Or less staff?
I remember when I complained pre covid they used to resolve issues within days - sometimes even the same day where it was obvious the bank was at fault. I know banks have a process and can take up to 8weeks etc to be resolved. Luckily I have no issues with Monzo and mainly the high streets banks cause me stress with basic banking that they get terribly wrong. I would only stay with Monzo however there is a little niggle in my mind that my account may suddenly close due to past reports.
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Nothing to fear if you have nothing to hide.
And how often are you complaining about things? Maybe its you…
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Lol yeah maybe it is me coz I do love a good complaint. But my points are valid
I would be quite concerned if a bank closed a complaint in a day or two - makes you wonder how thoroughly things were investigated. No doubt like everywhere there’s an issue of complaints departments being understaffed and overworked which adds to the time it would take though.
What do you mean by past reports? Of other people having their accounts closed? That is just as likely to happen anywhere else.
Just with the whole monzo reports of Accounts closing for no reason. I know each case is probably looked into but just worries me lol
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There is never ever ever ever “no reason”
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There’s a thousand stories for each bank
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Don’t believe everything you read on the internet 
(may also include this comment 
)
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But if I am to not believe this comment, does that mean that I should believe everything on the internet, including your comment? My circuits are fried 🫨
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I took Monzo to the ombudsman and reported them to the FCA. My account hasn’t been closed yet.
Although I was the only flex customer in my circle of friends who didn’t get an email asking me to review them for the bank awards thing 
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If you’re a constant complainer they, as with any other bank, could choose to exit you.
Costs the banks a pretty penny to manage complaints, especially the £750 fee if you send it to the ombudsman to review.
What exactly is it you’re complaining about?
What did the high street banks struggle to do that monzo does so well?
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Whats the story there? 
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It’s all in the clock thread!
Thanks @ordog!
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The high street banks don’t have the tech in actually clearly letting me know what I’ve spent or clear enough direct debits that are due, plus the ease of changing things myself. The high street banks have messed me about many times ranging from incorrect info when I’ve changed a Standing order and causing me to lose the bonus interest rate. Recently applied for Halifax credit card and got the card and used it - just to find days later they txt me saying I need to go into branch to provide photo ID otherwise the application will be closed in 14days. Same happened with my current account with them. I drove into town to find a branch and paid for parking just to be told they didn’t know what had happened because they don’t need ID and no notes on account. Went back home and called customer service and they told me different. (From 10am to 4pm I was chasing the bank around to find out what was going on and still wasn’t clear on what happened) It’s currently with relations team.
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That was a wild ride which took a shockingly long time to be resolved.
It’s often the case that if you ask several people you’ll get different responses. I think it’s true of most big banks and conpanies.
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I had similar with RBS, where they said I needed to urgently go to a branch as there was an issue with my newish account. The staff looked very concerned, maybe I was a dug dealer or terrorist with this flag on my account, but they could not find anything on file for ages.
Then after they phoned their fraud team they discovered the copy of my passport they took in branch on opening the account had been misplaced and their fraud team needed to have it, so that’s why I had been summoned immediately like a genie in a magic lamp.
I have no idea what the level or speed of complaint handling was then or is now because I immediately binned them off upon receiving my new customer bonus. I guess I could have got a few more quid from going the complaint route but sometimes I just can’t handle the amount of work it takes to do these things and argue about dumb stuff. Would just rather never go into an RBS again if at all possible
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I’ve never had to complain to a bank in my life. I’ve had small issues but they’ve always been resolved. Heck I would argue personally that banks have often been the ones to inform me that they made an error, rather than me being the one to realise!
Got a cheque from Halifax last year for something like £300 because during my student years they added a marginal amount more interest on my overdraft than was advertised and they had only just realised. Over the… 7/8 years I had the account I didn’t notice at all.
Of course like everyone on here I put the cheque in a box awaiting Monzo allowing cheque imaging 
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