Average response time

So I think there should be a feature where when you make a support ticket in the app it tells you the average response time depending on how many agents are currently working, so then users know roughly how long they may be waiting.

This already happens

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I have never seen it show up before?

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After you send your first query monzo bot tells you the average wait time


Currently waiting almost 24 hours for a response.

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I see a lot of people complaining about how long support is taking, but I have not had any problems with them, the longest time I have waited is around 15 minutes.

Unfortunately not all their customers can be that lucky.


Does it vary depending on a UK account or USA one?

This topic is to discuss a feature

If you want to discuss current waiting times please use one of the threads dedicated to that

Could you lock this topic please.