I notice the Chat button has been moved behind the Help pages on Android. Are the customer service team getting swamped?
Android chat
JBirdV1
(Johnny Ellwood)
#2
I think its just to help users find the FAQ’s before going through to the COps
WillP79
#3
Also - would it be worth having some sort of current waiting time shown? Responses are taking up to half a day at the moment, which is still better than sitting in a phone queue, but some new customers may think they are being ignored…
crablab
(Hugh)
#4
When you start a new chat, you’ll see it says “typically responds within x” - that afaik is the current, average waiting time
SC95
#6
To be honest, I been ignoring that because it’s just not been correct at all in my experience. Always way off. I am hoping when Monzo move away from intercom to their in-house solutions this will get better.
system
(system)
closed
#8
This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.