My friend just moved to the UK from Australia and is living with me. She had residency confirmed before she even moved here and has the permit etc and meets the criteria to open a bank account. When she signed up, she accidentally said she wasn’t a UK resident and was automatically declined. She sent off an appeal and offered to send documents and anything needed for them to overturn the original decision but it was denied again without further discussion. This feels a little harsh IMO. Does anyone have any help/advice? Is this a dead end?
This is the end. The application has been reviewed.
I understand that could be the case, it just seems a harsh response to a mistake anybody could make. I just wanted to see if anyone had a similar experience with a successful ending 
Thank you. Yes, she has. Just seemed harsh to me. A shame for her, I really like Monzo myself and have recommended it to a few people!
Is her residence permit valid for at least two years?
OH was declined because of this. Even though she has ILR, her permit expiry is December next year.